AI Virtual Care Agent for Every Patient Touchpoint
ScribeHealth’s Virtual Care Agent is your AI-powered clinical assistant that talks to patients before and after appointments, captures detailed medical histories, and ensures providers walk in fully prepared.
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AI-Powered Conversations that Gather Clinical Context
ScribeHealth’s Virtual Care Agent intelligently engages patients before and after every visit — collecting full medical histories, evaluating symptoms, and delivering structured summaries to your EHR. It feels like talking to a trained nurse, but operates 24/7, without burnout.
✅ Adaptive, natural conversations
✅ Structured clinical data output
✅ Saves your team hours every week
Targeted Support for Every Condition
From hypertension to anxiety to post-op follow-ups — the Virtual Care Agent offers condition-specific guidance and adjusts its questions based on the patient’s presentation. Whether it’s triage, referrals, or risk flagging, our AI routes patients to the right care — faster and more accurately than manual intake.
✅ Customizable pathways per specialty
✅ Built-in clinical logic
✅ Always learning from interactions
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Works with Your EHR. Built for Compliance.
See the signals you might miss while staying present. Track sentiment shifts, time orientation, and key patterns—giving you a clear, objective view of each session's dynamics after your work is done.
✅ HIPAA-compliant
✅ Audit-ready logs and summaries
✅ Customizable to your note formats and workflows
We keep your patient data safe — and your team efficient.
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What is a Virtual Care Agent?
Think of it as your practice's most dedicated clinical assistant — one that never takes a break, never calls in sick, and works around the clock to support your patients.
A Virtual Care Agent represents the next evolution in healthcare technology. This intelligent healthcare AI system engages your patients in meaningful conversations before they arrive for appointments and follows up with them afterward. Unlike basic chatbots or automated systems, our Virtual Care Agent understands medical terminology, recognizes symptom patterns, and communicates with the empathy patients expect from healthcare providers.
Here's how it transforms your patient care workflow:
Your patients receive personalized messages asking about their current symptoms, medical history updates, and specific concerns related to their upcoming visit. The Virtual Care Agent asks the right follow-up questions, just like an experienced nurse would during intake. It gathers comprehensive patient-reported outcomes, medication changes, and lifestyle factors that impact their health.
After each patient interaction, the system creates detailed clinical summaries that integrate seamlessly with your existing EHR system. These summaries highlight key symptoms, flag potential concerns, and organize patient information in formats your clinical team already uses.
The result? More focused appointments, better patient preparation, and clinical documentation that actually helps your team deliver superior care.
Is it Safe?
Yes — It's Built for Healthcare from the Ground Up
We understand that healthcare data security isn't just important — it's everything. That's why we designed our Virtual Care Agent with the same rigorous standards your practice follows every day.
Complete HIPAA Compliance & Data Security
Your patient data receives bank-level encryption both in transit and at rest. We follow strict HIPAA protocols, conduct regular security audits, and maintain SOC 2 compliance. Every conversation and clinical summary stays within our secure healthcare infrastructure. We never share patient information with third parties, and we give you complete control over data retention policies.
Clinically Intelligent Healthcare AI
Our development team includes practicing physicians, registered nurses, and healthcare informatics specialists. They've trained our Virtual Care Agent to understand medical context, recognize urgent symptoms, and communicate with the sensitivity healthcare situations require. The system knows when to escalate concerns, when to gather more information, and when to provide appropriate reassurance.
Transparent Audit Trails for Healthcare Compliance
Every patient interaction generates detailed logs that support your billing documentation, quality assurance programs, and regulatory compliance needs. You can track exactly what questions were asked, how patients responded, and what clinical insights were generated. This transparency helps with insurance documentation and continuous improvement initiatives.
Customizable Healthcare Workflows
Your practice operates differently than others, and your Virtual Care Agent should reflect that. Customize conversation flows for different specialties, create templates for common conditions, and adjust the system's responses to match your practice's communication style. Whether you're in primary care, cardiology, or mental health, the agent adapts to your specific workflow needs.
Continuously Learning Healthcare Technology
Our Virtual Care Agent learns from every patient interaction while maintaining complete privacy. It identifies patterns in patient responses, recognizes which questions provide the most valuable clinical insights, and refines its communication approach based on patient feedback.
The bottom line: We've built a healthcare technology solution that healthcare providers can trust, patients feel comfortable using, and administrators can confidently implement across their organizations
Join the Clinics Using ScribeHealth’s AI to Save Time & Improve Care
🟣 92 calls answered & booked — Optima Health 🟣 74 full intakes completed last week — MedCure 🟣 2+ hours saved daily by staff — Evergreen Clinic
We saw the impact before we even finished rollout
“It feels like we added an extra nurse to the team — without hiring. The Virtual Care Agent handles intake better than our old manual forms ever did.”
Dr. Rachel Lim
Primary Care Physician
The system didn’t just follow a script — it understood
“What impressed me was how specific it could get. It adjusts questions depending on the condition and flags critical symptoms automatically.”
Katja S.
Clinical Director
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Trusted by leading healthcare providers to automate workflow
Frequently Asked Questions
Through secure, AI-powered voice conversations and text messaging that feels completely natural. Patients can engage using their preferred communication method — whether speaking aloud or typing responses. The healthcare AI understands conversational language, so patients don't need special training. Best of all, there's no app download required. The Virtual Care Agent works through standard SMS, phone calls, or web-based chat interfaces that patients already use, while maintaining the highest security standards for patient engagement technology.
Not at all — it makes your healthcare team more effective. The Virtual Care Agent handles time-consuming tasks like initial patient intake, symptom collection, and routine follow-up communications. This medical practice automation frees your nurses and medical assistants from administrative burden, allowing them to focus on direct patient care and meaningful patient interactions. Think of it as adding a tireless team member who handles the groundwork so your clinical staff can concentrate on providing exceptional healthcare.
Absolutely. Our healthcare workflow customization tools let you tailor every aspect of patient interactions. You can edit condition-specific conversation flows, create custom symptom assessment pathways, and modify questions based on your specialty requirements. Whether you're managing diabetes patients, conducting post-surgical follow-ups, or screening for mental health concerns, you can build personalized workflows. We also provide proven clinical templates developed by healthcare professionals that serve as starting points for your practice's specific needs.
Security and compliance are fundamental to our healthcare technology platform. The Virtual Care Agent is fully HIPAA-compliant with end-to-end encryption for all patient communications. We maintain SOC 2 certification and follow strict healthcare data protection protocols. All patient information stays within our secure healthcare infrastructure, and we provide comprehensive audit trails for compliance documentation. Our security measures meet or exceed the standards your practice already follows for protecting sensitive medical information.