Instant Symptom Triage Over the Phone Powered by AI
ScribeHealth’s Phone Triage AI Agent answers calls in real time, talks to patients in natural language, evaluates symptoms, and routes cases by urgency — all while documenting everything into your EHR. No hold times. No dropped balls. Just clinically smart triage on autopilot.
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Answers Patient Calls Instantly and Clinically
No more waiting on hold. Our Phone Triage AI Agent picks up every call, talks to patients like a trained clinical assistant, and gathers key details through natural conversation.
🟪 Answers instantly, 24/7
🟪 Greets patients in English or Spanish
🟪 Handles urgent, routine, and informational calls
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Assesses Symptoms and Prioritizes What’s Truly Urgent
Using medically trained logic, the AI evaluates patient symptoms in real time and flags high-risk cases for staff review — while managing routine requests autonomously.
✅ Escalates emergencies
✅ Handles chronic and low-acuity cases
✅ Routes to nurse line, front desk, or scheduling queue
Automatically Logs Every Call, Every Concern, in Your EHR
Every interaction is documented, summarized, and synced to your EHR or care team inbox — giving your staff full context for every patient and zero gaps in documentation.
✅ Compatible with Epic, Athena, DrChrono, and more
✅ Tracks call volumes and top symptom categories
✅ Helps reduce duplicate documentation tasks
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What is AI session Analytics
for Clinical Teams?
The ScribeHealth Phone Triage AI Agent handles medical practice phone management through intelligent automated triage technology. This healthcare AI system answers calls, conducts symptom assessments using specialty-specific protocols, identifies urgent cases, and documents interactions directly into your workflow — all without human intervention.
When patients call with health concerns, the Phone Triage AI engages them naturally to assess symptoms and medical urgency. The automated clinical triage system uses evidence-based protocols to determine appropriate care levels, distinguishing between emergency situations, urgent same-day needs, and routine concerns.
The healthcare triage AI flags critical cases and alerts clinical staff while documenting less urgent situations. This medical practice automation ensures consistent triage quality regardless of call volume or time of day.
The result? Faster response to urgent needs, reduced triage workload, and reliable clinical decision support for appropriate patient care.
Is It Safe?
Absolutely! Built for Clinical Accuracy and Privacy
Our Phone Triage AI Agent meets the highest standards for clinical accuracy and healthcare compliance.
HIPAA-Compliant and SOC 2 Certified
Complete HIPAA protection with SOC 2 certification. End-to-end encryption for voice calls and strict access controls for patient health information.
Multi-Specialty Clinical Training
Trained on clinical protocols for 56+ medical specialties, ensuring accurate symptom assessment and appropriate triage decisions based on evidence-based guidelines.
Comprehensive Clinical Documentation
Full call summaries provide detailed records for audits, billing, and quality assurance. Automated triage documentation integrates seamlessly with practice workflows.
Multilingual Patient Support
Native English and Spanish voice support ensures effective communication with diverse patient populations while maintaining clinical accuracy.
Seamless Healthcare Integration
Direct integration with existing EHR and phone systems. Triage documentation appears automatically in patient charts without workflow disruption.
Trusted by Clinics to Cut Phone Volume by 45% and Respond Faster
🟣 0 seconds of hold time for patients 🟣 45% drop in staff time spent on phones 🟣 24/7 call coverage without burnout
We have automatWe move faster — and nothing slips throughed 100% of intake process without sacrificing clinical accuracy
“Patients are shocked at how fast and helpful the system is. They don’t wait — and we don’t miss urgent symptoms.”
Dr. Reema Patel
Family Medicine
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Powerdialer contributes to more than 90% of our pipeline
“Our nurses used to spend hours a day on the phone. Now they only step in when it really matters.”
Clinic Manager
Primary Care Network
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Trusted by leading healthcare providers to automate workflow
Frequently Asked Questions
It uses medically validated clinical logic to conduct systematic symptom assessments over the phone. The automated phone triage technology asks targeted questions based on evidence-based protocols, recognizes clinical red flags, and prioritizes cases according to medical urgency. This healthcare AI triage system follows established clinical guidelines to ensure consistent, accurate symptom evaluation for every patient call.
Yes — the clinical triage automation immediately recognizes emergencies and high-risk medical conditions. When urgent symptoms are detected, the system escalates cases instantly with detailed clinical summaries sent directly to your medical staff. This automated emergency detection ensures critical patients receive immediate attention while documenting the clinical reasoning for healthcare providers.
Absolutely. The phone triage AI is trained across 56+ medical specialties and adapts to different clinic types and provider roles. This multi-specialty healthcare automation can route calls based on specialty requirements, whether you're managing primary care, cardiology, orthopedics, or other medical specialties. The system customizes triage protocols for each specialty's unique clinical needs.
All triage interactions integrate directly into your EHR or case management system as structured clinical summaries. The automated medical documentation eliminates manual data entry by creating organized triage notes that include symptom assessments, clinical decisions, and recommended care levels. This healthcare documentation integration ensures seamless workflow continuity for your clinical team.