AI Intake Agent: Handle Calls, Book Visits, Complete Intake
ScribeHealth’s AI Intake Agent answers patient calls, schedules appointments, and conducts complete pre-visit intake. From demographics to clinical histories, it handles every step and delivers a chart-ready note to your EHR — before you see the patient.
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AI That Answers the Phone and Books Appointments for You
Stop missing patient calls or tying up staff. The AI Intake Agent answers inbound calls 24/7, speaks to patients in natural language, verifies details, and books appointments directly into your scheduling system.
✅ Picks up clinic calls instantly
✅ Collects demographics, insurance, and visit reason
✅ Syncs appointments to your EHR or calendar
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Gathers Histories, Symptoms, and Intake — Before the Visit Starts
Once the appointment is booked, the Intake Agent continues the conversation — asking clinical questions, past history, medications, allergies, and more. It converts responses into a structured, specialty-specific intake note that appears in your EHR before the provider sees the patient.
🟪 Dynamic questioning logic by specialty
🟪 Outputs structured SOAP/DAP/BIRP or custom format
🟪 Works across 40+ specialties
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Multilingual, Customizable, and Always Available
Patients can talk to the AI in English or Spanish (more languages coming soon). Customize every part of the flow — from insurance questions to intake forms — without hiring additional staff or extending hours.
🟪 English & Spanish voice support
🟪 Configurable workflows by clinic, doctor, or service
🟪 24/7 availability — even after-hours or weekends
What is the ScribeHealth AI Intake Agent?
The ScribeHealth AI Intake Agent revolutionizes healthcare practice management by answering patient calls, scheduling appointments, and conducting clinical intake interviews in one seamless conversation. This intelligent phone automation technology understands medical terminology and adapts to each patient's specific needs, unlike basic automated phone systems.
Here's how it transforms your workflow:
When patients call, the AI Intake Agent greets them professionally and determines their needs. It accesses your calendar system in real-time for appointment scheduling while simultaneously gathering symptoms, medical history updates, and current medications. The automated patient scheduling system reduces call volume pressure on your front desk staff and cuts intake time in half.
After each call, the system generates structured clinical notes that integrate directly into your EHR system, ensuring your healthcare providers have complete patient information before every appointment.
Is It Safe?
Built for Clinical Conversations from the Ground Up. We've designed our AI Intake Agent specifically for medical practice environments with the highest standards for security and compliance.
HIPAA-Compliant Healthcare AI Security
Complete HIPAA protection with end-to-end encryption during calls and secure data storage. Regular security audits and strict access controls meet healthcare industry standards for protecting patient information.
Comprehensive Healthcare Compliance
Detailed documentation supports billing, quality assurance, and regulatory requirements. Healthcare administrators can track clinical data collection and monitor system performance for continuous improvement.
Medically Trained AI Communication
Trained specifically on medical workflows and clinical best practices by practicing physicians and healthcare professionals. Understands clinical terminology and recognizes urgent symptoms requiring immediate attention.
Structured EHR Integration
Creates clinical notes that map directly to your existing EHR formats. Organized symptom descriptions and medical history updates eliminate manual data entry and reduce documentation errors.
Multilingual Patient Support
Currently supports English and Spanish conversations, with additional languages in development to ensure comprehensive patient access to quality care.
Join the Clinics Using ScribeHealth’s AI to Save Time & Improve Care
🟣 74 patients onboarded yesterday — MedCure Health 🟣 92 sessions followed up — Optima Group 🟣 66 calls automated — Ochsner Health
Intake is no longer a bottleneck
“It’s like having a clinical receptionist on autopilot. Calls get answered, visits are booked, and notes are ready before the patient arrives.”
Dr. Jay Vyas
Pain Management
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Our team isn’t buried in busywork anymore
“For the first time, my staff isn’t overwhelmed with phones and forms. It’s a quiet clinic — and a full schedule.”
Dr. Pankaj Gore
Neurosurgery
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Trusted by leading healthcare providers to automate workflow
Frequently Asked Questions
Yes — it functions as a complete automated phone answering system for your medical practice. The AI Intake Agent answers incoming calls to your clinic and speaks naturally with patients using advanced healthcare AI voice technology. Patients hear a professional, conversational voice that understands medical terminology and responds appropriately to their needs. This medical practice phone automation handles calls just like your best front desk staff member would, ensuring patients receive immediate attention even during busy periods or after hours.
Absolutely — our healthcare scheduling integration works seamlessly with your current technology. The AI Intake Agent connects directly with popular scheduling systems and EHR platforms to book patient visits in real-time. It checks availability, offers appropriate time slots based on appointment type, and confirms scheduling details with patients. This automated appointment booking system eliminates scheduling conflicts and reduces the back-and-forth communication typically required for appointment coordination, streamlining your medical practice workflow.
The AI Intake Agent conducts comprehensive patient intake interviews gathering all essential clinical information. It collects patient demographics, visit reasons, current symptoms, medical history, medications, allergies, and insurance details. This automated clinical intake system also captures condition-specific information based on your practice's requirements, organizing everything in structured formats for your clinical team.
100% secure and fully HIPAA-compliant. All patient data receives end-to-end encryption during calls and secure storage afterward. Our healthcare data security includes comprehensive audit trails and complete compliance documentation. This medical practice security system meets all regulatory requirements for protecting patient health information.